Shipping Info

Shipping: 

The following conditions apply:

The goods are delivered worldwide.

Shipping costs (including VAT)

 Delivery in (USA, Canada)

 

 

Delivery in EU:

 

Delivery times

 Unless otherwise specified in the respective offer, delivery of the goods will take place within Germany within 3 - 5 working days, and for deliveries abroad within 5 - 7 working days after conclusion of the contract (if advance payment has been agreed, after the date of your payment instruction).

Please note that no deliveries are made on Sundays and public holidays.

If you have ordered items with different delivery times, we will ship them together unless we have agreed otherwise. In this case, the delivery time will be determined by the item you ordered with the longest delivery time.

* In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.

* Please click the "Confirm Delivery" button within 6 months (from the date of shipment). After that, the button will turn gray and cannot be used to get additional points.

If you found that: 1) your package has not been delivered within the specified time; 2) the tracking information shows that the package has been delivered but you have not received it; or 3) your package includes missing/incorrect items, please contact customer service within 90 days of the payment date so that the aforementioned issues can be addressed. For other orders, products, and logistics-related issues, make sure to contact customer service within 180 days of the payment date.

For orders sent to Honduras, please note: You must be of legal age (+18 years), must have RTN (Tax id) to clear the shipment once it arrives to Honduras. Your shipments will be held by the Honduran customs for their respective process of release and payment of duties and taxes (Additional cost will be associated).