What is the refund method?
Online payment:
1. The refund will be sent to your Sara Splash wallet or original form of payment based on the refund method you chose.
2. If you did not select a refund method, we will proceed according to your choice in the refund record.
Cash on delivery: The refund will be issued to your Sara Splash wallet.
Note: Orders paid by Sara Splash Gift Card will return the Gift Card by default.
When will I receive my refund?
Once the refund has been processed, you will receive a refund notification email. Refund time depends on your refund method and bank.
Within: 24 hours
PayPal: 1-5 business days
Credit/Debit Card: 1-15 business days
How can I get a refund if my credit/debit card is no longer valid or has expired?
For security reasons, the refund will only be processed to the original card from which the payment has been deducted.
If your original card has expired or is no longer valid, you may contact the card issuer (your bank or card company) for assistance; they will still be able to receive the money on your behalf.
How to check/find and use my wallet?
Please log in to your Sara Splash account→My Assets to check whether your refund has been applied to your 'Wallet.' Please make sure to log in to the correct account then click ' My Wallet
For online payment, wallet balances can be used on your next purchase or withdrawn and returned to your original payment account.
For cash on delivery, wallet balances can only be used towards your next purchase and cannot be withdrawn.
Why is the received amount less than the refund amount?
1. The bank charges a commission fee.
2. The exchange rate has changed compared to that of the payment.
3. Refunds are used to deduct instalment fees.
4. The refund is for the actual price paid, not the sale price.
If you receive less than the original amount, you may contact your bank to check the above scenarios.